FAQs

Your Dog’s Best Days is a membership-based facility, so all pups and their humans must be registered as a member in order to join us for daycare or overnight boarding stays. Our membership-based model allows us to accurately control our capacity and gives us the unique opportunity to learn our pups on a more personal level, helping us to provide the best care possible.

All packages are monthly, recurring every 30 days from the day you sign up. For example, if your membership is activated on the 10th of the month, then every month going forward on the 10th your package will auto-renew. Your last day to utilize passes for the month would then be the 9th, and on the 10th you will be charged for a fresh set of days.

Unused days do not roll over, so you must utilize all daycare credits within your 30 day membership cycle.

You’re more than welcome to modify your package – downgrades are applicable once every 60 days, and you can upgrade at any time. When we are on a waitlist for daycare, please note there may be a short delay to process the upgrade as we wait for days to become available. Current members get priority for available days. If you are looking to modify your package, you must let us know before your membership renews. Once a package renews for the month, you cannot change the tier.

Cancellations for boarding within 48 hours will receive full deposit; withing 24 hours 50% of the deposit will be refunded.

All packages are subject to our 30 day cancellation notice policy. Once we receive your cancellation request, you will have one final renewal day in which we will process your last invoice. You can utilize services for this final month, and you won’t be charged again. There are no exceptions to the final invoice, so we kindly ask that you let us know well in advance if you need to cancel.

We ask that you make reservations in advance for, both daycare and boarding, to ensure our team knows to expect you. Spots are not guaranteed for pups who arrive without a reservation – if we have hit our capacity for the day and you arrive without a reservation, we will unfortunately be unable to take your pup.

Reservations can be made through our member portal, or by contacting our facility directly via email or phone. You will receive an email confirmation for all requested reservations that will tell you if the reservation has been accepted or rejected. If for any reason the reservation is rejected, the email will state the reason why (expired vaccinations, facility is full, etc.).

The system will not allow you to make a reservation if we have hit our capacity. If you receive an error message, that means we have hit our cap and we do not have room for your pup.

We do have a waitlist for daycare and boarding spots – in order to be placed on the list, you must contact our facility directly.

Since we operate on the basis of our capacity, we ask that you please cancel any unneeded reservations by 8AM on the day of check-in. If we do not receive a cancellation request by 8 AM and you do not drop off for the remainder of the day, we will count this as a No Call/No Show. Every member gets one free No Call/No Show in which they will receive a courtesy call from our team. After the first time, a credit will be deducted for members who No Call/No Show on a day they have reserved. Cancellations for boarding within 48 hours will receive full deposit; within 24 hours, 50% of the deposit will be refunded.